Terms & Conditions
RETURNS
phone-replacement-parts.com wants you to be happy with your purchase. Items may be returned up to 30 days from the date of delivery.
IMPORTANT - Do Not Return Damaged or Defective Items. Please see the Warranty section below. Damaged or defective items returned through the Return portal will not be accepted nor will the order receive return credit.
Returned items must be in new condition and pass inspection. Inspection involves verification of original and unused condition of all items - packaging, labels, documents, attached cables, protective film still intact and covering screens, and no attempted installation. All kit components must be returned including tools and adhesives. Understand these items will be returned to inventory and must satisfy our next customer.
If a return fails inspection for new condition (i.e. a torn cable, cracks, scratches, used adhesive, etc.) a refund may be denied and or additional charges may apply.
Shipping Costs - original and return shipping charges are non-refundable and recovered for returns. Free shipping offers are voided for returns.
Restocking - Standard returns are subject to a 15% restocking fee ($5 minimum)
How to Return
Note: return shipping cost will be deducted from return credit (if using pre-paid label).
To start a return, click the Easy Return link below and follow steps here:
Enter your order ID and zip code to pull up your return options
Select the items you will return and quantity
Select the reason for returning the item
Submit your request
Print your pre-paid shipping label
Return your items
Easy Returns >
Note: Return shipping labels can be generated for domestic orders only. International, APO/military or any customer
who prefers to ship themselves can mail to:
Your Order #
phone-replacement-parts.com
1948 hua hua gieav
Carlsbad, CA 92018
Attn: Returns
Please include order # and reason for return.
Exchanges
If we have shipped an incorrect or missing part - we will correct it. If you ordered an incorrectly and realize you actually need a different part - simply submit a return for the incorrect item and place a new order for the correct part. (eg. a screen for iPhone 7 and you have an iPhone 7 Plus).
Let us assist you in selecting the right part or finding your model?
https://www.phone-replacement-parts.com.com
Receiving Your Return Credit
We process returns and will notify you typically within 7-14 business days of receipt. Online credit card statements may require an additional 1-3 business days before credits appear. Consult your credit card company for details on their credit policies. Return credits appear on PayPal statements immediately.
WARRANTY
Warranty covers same item replacement for a verified manufacturing defect in quality or functionality. Declined warranty replacement will be credited as a standard return.
Generally, warranty coverage is 30 days on LCDs and 90 days on other parts. Please check individual product listing for more details. LCD screens are covered for Dead on Arrival and must be tested BEFORE installation. The customer is responsible to carefully and properly connect flex cables and to fully test and validate that each part meets quality and functionality expectations. After successful testing, the customer can proceed to install parts in the device.
Warranty protection does not cover user error including damage or defect resulting from installation, testing or normal use of the repair part or the actual device. Return of item, in order to validate a manufacturing defect, may be required at phone-replacement-parts.com's sole discretion.
To start a warranty claim or report a defective item, send an email to order@phone-replacement-parts.com.com with subject “Warranty Claim”. All warranty claims must be filed by email. We will respond with 24 hours. Include this information: order number, Model # of the device you are working on, description of the defect, photos of the defect, photo of SKU/barcode label on defective part, explanation of testing/troubleshooting steps completed and result.
LCD Testing
Before making a warranty claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it is subject to a 15% restocking fee or $5, whichever is greater. We replace the defective or malfunctioning part at no charge.
User Error
User error is not covered by our warranty. If a part or tool is broken during installation, it is not covered. If parts are accidentally damage after installation, it is not covered. phone-replacement-parts.com is not responsible for any damage to your device due to improper installation or accidental damage, including data loss.