Warranty & Return & Privacy

UPON RECEIPT OF YOUR ORDER

  • Please inspect all packages carefully upon receipt.
  • Please keep all packaging materials, including interior and exterior containers.
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    WE MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS DEFECTIVE

  • Defective merchandise may be replaced if returned within 1 – 3 month from the date of purchase, except for clearance items (30 days).
  • All returns must be authorized by us.
  • All returns must be accompanied with a Return Merchandise Authorization number and must be packed with all manuals, software, manufacturer documents and/or registration cards intact (if any).
  • To request an RMA and initiate a return please mail our customer service department.
  • Important: we will not give cash refunds for your defective merchandise; we will however provide you a replacement part if your return is completed within 1 – 3 month from the date of purchase, except for clearance items (30 days).
  • International customers are responsible for any and all custom fees charged by their country.
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    WE MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS NON-DEFECTIVE

  • Non-Defective merchandise may be returned within the first 30 days from date of shipment, except for clearance items, which are not returnable if non-defective.
  • All non-defective merchandise returned within the first 30 days of shipment will be charged a restocking fee equal to either 15% of the purchase price or USD $16, which ever is greater.
  • Original shipping, handling, and return postage charges shall not be refunded.
  • If you refuse shipment of an order you placed, you will be charged USD $8 refused shipment fee. In addition, you will be charged all original shipping, handling, and return postage charges. Furthermore, you will be charged a restocking fee equal to either 15% of the purchase price or USD $16, which ever is greater.
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    IF YOU WANT TO REPLACE OR RETURN AN ITEM

  • All returns must be accompanied with a Return Merchandise Authorization number and must be packed in the original, unmarked packaging with any and all manuals, software, manufacturer documents and or registration cards intact.
  • To request an RMA and initiate a return please mail our customer service department.
  • Repack item (s) in original packaging material. Orders returned in packaging material other than original packaging material shall not be accepted.
  • You may return the package via any carrier. You are responsible for insuring the returned package with the carrier you have selected against damage and loss. You are also responsible for all return shipping fees.
  • RMA will expire after thirty days.
  • Indicate merchandise being returned placing a copy of the original invoice in the returned package. If you would like you may include an appropriate reason why the item needed to be returned.
  • You may return bundle purchases. If you want to return an individual item you purchased as part of a bundle package, you may return that item separately. Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. Returns are normally processed within 5-7 business days. We appreciate your patience.
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    IF YOUR PRODUCT IS BROKEN OR DAMAGED UPON ARRIVAL

  • Please inspect all packages carefully upon receipt.
  • Please keep all packaging materials, including interior and exterior containers.
  • Please do not return damaged merchandise. The shipper may request to see the condition of the package as it arrived at the delivery site.
  • phone-replacement-parts.com LLC (“us”, “we”, or “our”) operates www.phone-replacement-parts.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

    We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.phone-replacement-parts.com.

    Information Collection And Use
    While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

    Log Data
    Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

    Cookies
    Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

    Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

    DoubleClick Cookie
    Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.

    You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.

    phone-replacement-parts.com LLC uses Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site.

    Do Not Track Disclosure
    phone-replacement-parts.com LLC does not respond to Do Not Track (DNT) signals.

    Do Not Track (DNT) is a preference you can set in your web browser to let the websites you visit know that you do not want to be tracked. You can disable or enable this setting by visiting the Preferences or Settings menu of your web browser.

    Communications
    We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

    Compliance With Laws
    phone-replacement-parts.com LLC will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

    Business Transaction
    If phone-replacement-parts.com LLC is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

    Security
    The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

    Links To Other Sites
    Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

    phone-replacement-parts.com LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

    Children’s Privacy
    Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

    Changes To This Privacy Policy
    phone-replacement-parts.com LLC may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

    Contact Us
    If you have any questions about this Privacy Policy, please contact us. order@phone-replacement-parts.com